Terms of Use

Version: 1.0

Date: June 2, 2024

Welcome to Informedintake. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully. If you do not agree with these terms, you should not use our services.

1. Contact Information

For any questions or concerns about these Terms of Use, please contact us via our Contact Us page on the Informedintake website.

2. Eligibility

You must be at least 18 years old to use our services unless you have received approval from your parent or guardian. By using Informedintake, you represent and warrant that you meet these eligibility requirements.

3. Description of Services

Informedintake offers various AI-driven functionalities, including:

• Call Analysis: Automatically analyze phone calls to extract valuable insights.
• Real-Time Reporting: Provide real-time analysis and reporting of customer interactions.
• Training Insights: Generate actionable feedback for improving customer service quality.

4. User Conduct

By using Informedintake, you agree to adhere to the following guidelines:

• Do not use Informedintake for any illegal purposes.
• Do not share your login credentials with others.
• Do not upload or create content that is prohibited by law or these terms.
• Respect the intellectual property rights of others.

5. Content Guidelines

Users may upload documents and content that comply with applicable laws and regulations. Prohibited content includes, but is not limited to, any material that is illegal or violates the rights of others.

6. Payment and Fees

Informedintake offers a basic plan free of charge. Higher tier plans are available for a fee. If you are dissatisfied with a paid plan, you may request a refund for the last month of service.

7. Privacy and Data Use

We do not share your personal data with third parties. Your data may be used internally to improve our services. For more details, please refer to our Privacy Policy.

8. Consent for Messaging

By using our services, you consent to receive communications from Informedintake, including messages related to our services, updates, and other relevant information.

In accordance with regulatory requirements, Informedintake must collect and store proof of your consent to receive these communications. This proof may include:

• A link to a webpage where you provided your consent.
• A screenshot of your consent.
• A document that describes the context and details of your consent.

These records will be stored securely and may be provided to regulatory authorities or service providers as proof of compliance with consent requirements. The proof of consent must be accessible and publicly available. If you have any questions or require further details on how your consent was recorded, please contact our support team.

9. Termination

We reserve the right to terminate or suspend your account for any illegal use of our services. Upon termination, your data may be deleted, and we do not guarantee its retention for an extended period.

10. Disclaimers and Limitations of Liability

By using Informedintake, you acknowledge and agree to the following disclaimers and limitations of liability:

• Accuracy of AI-Generated Content: AI-generated content should be independently verified for accuracy. Informedintake does not guarantee the correctness of AI-generated information.
• Limitation of Liability: To the maximum extent permitted by law, Informedintake and its affiliates will not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our services.
• Service Availability: We do not guarantee that our services will be available at all times. Informedintake is not responsible for any interruptions or downtime.
• Indemnification: You agree to indemnify and hold harmless Informedintake, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, liabilities, costs, or expenses arising from your use of our services or any violation of these Terms of Use.

11. Modifications to Terms

We may update these Terms of Use from time to time. When changes are made, we will notify users via email. Continued use of Informedintake following the posting of changes will constitute acceptance of those changes.

12. Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the jurisdiction in which Informedintake operates.

13. Entire Agreement

These Terms of Use constitute the entire agreement between you and Informedintake regarding the use of our services and supersede all prior agreements and understandings.

By using Informedintake, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with these terms, please do not use our services.